Or, contact our Customer Services team to return items: At the end of the process you will receive an RMA number and instructions on how to return the items to us.Click on the link and follow the instructions. On the order page you will find a link to Return Items.View Your Recent Orders, and click on the order number you would like to return.Sign in at the top of the page to view Your Account.You can complete an application to return items on-line, or you can contact our customer services team: After 4 weeks we can only replace or exchange items (unless they are faulty) and a re-stocking fee may apply for certain items. Note: Within 4 weeks of dispatch, unused items can be returned to us for a refund provided they are in their original undamaged packaging and in re-saleable condition. You must contact us to get an RMA number before returning any items to us. If you wish to return an item for any reason, we operate a Back to Base returns policy. With years of experience and our strong relationships with manufacturers, we Guarantee that products shown on the site as suitable for use with a particular model are 100% compatible, or we will provide a replacement or refund. And we provide a 3-Year manufacturer's warranty with many of our Duracell branded products. Please contact if you need faster shipping, or special delivery options.Īll the products on our website are brand new and most come with at least a 1-Year Manufacturer's Warranty against manufacturer's defects from the date of purchase.Hazardous items like Lithium Metal (not Lithium Ion) are typically delivered within 3 to 6 days to most European destinations, and the Express Delivery option will not be available for orders containing hazardous items.Express Delivery to most European destinations is typically delivered within 1 to 3 business days. Free Super Saver Delivery to European destinations are typically delivered within 2 to 3 weeks.Please note, orders placed over the weekend (after 5pm Friday) will be dispatched from us on the following Monday (excluding Bank Holidays) using the shipping method you selected.Express Delivery to the UK is dispatched on a Next Business Working Day service. Free Super Saver Delivery to the UK is dispatched within 5 business days. Orders received by 5:00pm UK time, for products which are in stock, will be dispatched on the same business day. Delivery, Returns & Cancellation Delivery Information
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